Thursday, June 30, 2011

Telephone Call to the Salesman

I talked to the actual salesman who sold me the dead sea product today.  When he called me on my cell I kept his number. I couldn't remember (or pronounce) his name so I just put him in my contacts as 'Kiosk'.

I never got a response to my two texts so I thought I'd give him a call.  When I called he answered but I wasn't sure what he said (he may have said 'hello' in Hebrew... he mentioned he was from Israel). I started talking anyway and he remembered me. Did he remember me because my refund was forthcoming? Or did he remember me because I took his photo? Or did he remember me because when I gave him my cell number, he put me in his contacts under 'sucker'??


Turns out, none of the above.  He possibly remembered me because I was so hell-bent on getting my money back and  took the time to fill out that 4 page refund request.  He said he can't help me with my refund because he's moved to back to New York and no longer works with them (the kiosk owners I presume), but reminded me that I could stop by the kiosk at either mall in the area to talk to someone.  I thanked him for his time and hung up.

Seriously considering going back to the mall with my camera to document the salesmanship these people exhibit.  And take printouts about the unfavorable reviews of the products themselves and the stories from unhappy customers. But I don't know if I'm nervy enough to go up to potential customers of theirs and share this info with them. I don't know if mall security would escort me out of the mall for doing what I view as a public service - saving people from being parted with their cash! I'm usually not a fan of confrontation - I like to take care of things via letters or phone calls - not face to face. I'm easily flustered face to face. And sometimes, I make silly purchasing decisions when face to face. <sigh>